Return Privileges
All returns require prior authorization. Returns must be authorized by us within 30 days of the invoice date. Please return all products 100% complete. This includes manufacturer box, UPC label, packing materials, all manuals, blank warranty cards and accessories. Return privileges are contingent upon various manufacturer policies. Tranztec reserves the right to decline return requests based on those policies. Please verify policies for specific item(s) with a member of of Customer Service staff. You must call our customer service staff at 888-854-0099 and request an RMA number prior to returning any product. After 30 days, the manufacturer's warranty process must be followed.
Please do not write on or damage the manufacturer box.
Customer is responsible for shipping charges to Tranztec's distribution center for all products being shipped back to Tranztec. Products exchanged or replaced will be shipped by Tranztec to Customer, at Tranztec’s expense, using the same shipping method as was used by Customer to ship the original products back to Tranztec. If the carrier selected by Customer is not used by Tranztec, a comparable shipping method will be selected.
Customer is responsible for all risk of loss and damage to products being shipped back to Tranztec. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.
Return shipping address:
Tranztec Solutions, Inc.
Attn: Returns
(Place the RMA number on this line)
622 Main St.
Genoa, Ohio 43430
Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.
Damaged Products
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Tranztec immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Tranztec Customer Support at 888-854-0099 of damaged products WITHIN THE FIRST 7 DAYS of receipt. Timely receipt of this information is necessary for Tranztec to file a damage claim.